Once system installation is complete, CGL’s Electronic Security Service Management System manages every aspect of systems service needs. Our award-winning tracking system maintains comprehensive records of every aspect of your system: inventory, warranty status, service dispatch, and more.
Our call-tracking and service ticket system allow us to provide a rapid and thorough response while ensuring synergy between our technical and service departments.
Customized service tracking tools work with an operating platform monitoring the service request from the very instant a call is made to the moment of resolution.
Our technicians are always connected, updated, managed, and monitored along every step of every service call. We register calls in real-time so that we always know what is happening when it is happening, and where. This unique management tool also provides real-time assessments and overviews of all service requests, facilitating our job of keeping your system at peak performance.