Home Why CGL Customized Service Tracking Tools

Customized Service Tracking ToolsSpecially designed tracking tools to provide rapid and thorough response.

Service Tracking

Once system installation is complete, CGL’s Electronic Security Service Management System manages every aspect of systems service needs. Our award-winning tracking system maintains comprehensive records of every aspect of your system: inventory, warranty status, service dispatch, and more.


Our call-tracking and service ticket system allow us to provide a rapid and thorough response while ensuring synergy between our technical and service departments.


Customized service tracking tools work with an operating platform monitoring the service request from the very instant a call is made to the moment of resolution.


Our technicians are always connected, updated, managed, and monitored along every step of every service call. We register calls in real-time so that we always know what is happening when it is happening, and where. This unique management tool also provides real-time assessments and overviews of all service requests, facilitating our job of keeping your system at peak performance.

Video Surveillance

Video Surveillance is integral to maintaining safety and security. For that reason, we use the most up-to- date video product technologies and management tools.

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CGL is a trusted and knowledgeable security systems strategic advisor. Thanks to our hard working, exceptionally talented team, along with our unwavering commitment to outstanding service, we have come to be regarded as the leading security systems integrator in the region.


35 Southwest Park Westwood, MA 02090

781.769.8600 Mon-Fri 9am-5pm