“My team of capital project managers deals with hundreds of contractors, subcontractors, and suppliers every year. When it comes to resolving issues, delivering solutions that work, or just plain getting the job done, CGL is one of the best. They have a great track record here at Boston College and bring value through every stage of the project – especially service after the installation”.
Keeping your security system fully operational is our primary concern.
In a perfect world, there would be no problems and everything would run smoothly 100% of the time. Unfortunately, the reality is that even the best equipment sometimes malfunctions, and in those rare instances when it does, we are on hand 24 hours a day, 7 days a week. When we complete the installation of your system, we provide you with our dedicated Service line which you can call 24/7 to assist in any emergency, and a team of qualified experts ready to help. To improve the reliability of your system and reduce the maintenance costs of unplanned service issues, we also offer our customers remote system diagnosis.
For almost every service call, CGL’s remote assistance means faster problem resolution. Remote assistance is our first port of call and can be seriously beneficial in terms of cost and time; in many instances you don’t have to wait for a technician to arrive to diagnose a problem that could have been solved remotely. In the event that our service technician has to respond, he/she has a clearer understanding of the issue and is better equipped to fix the problem. CGL technicians are certified by our manufacturers, resulting in a very capable team armed with the knowledge to handle any situation.
We understand the fast paced environments you operate in and that service outage is simply not acceptable. Through our Remote System Diagnosis, we can detect the issue and expeditiously correct it, dramatically reducing your down time.